Shipping
Thank you for visiting and shopping at Frog Hollow Farm. Following are the terms and conditions that constitute our Order and Shipping Policies.
Order Policy
Every customer is special to us and we practice due diligence on our end to make sure you have the best experience with Frog Hollow Farm. Due to the perishable nature of our products, please note that all sales are final and we do not accept returns or offer refunds. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.
Shipping Rates
We're excited to offer you transparent shipping rates, what we pay is what you pay. We'll focus on providing you the best fruit and gourmet foods and let UPS, our preferred shipping partner focus on delivering our products to you when you want it. We offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air depending on your location and assortment of products.
Shipping Policy
While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you the freshest, ripest fruit we can. If placing an order online, please use the special instructions field during the order process to communicate any delivery requirements or if a specific delivery date is desired. We will do our best to accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.
Order Deadlines & Delivery Estimates
| Perishable Products | UPS Ground (Zone 1 & 2 Only*) (1-2 Bus. Days) |
UPS 2nd Day Air (2 Bus. Days) |
UPS Next Day Air (1 Bus. Day) |
| Order Monday (11:59 PM PT) | Arrives Thursday | Arrives Thursday | Arrives Wednesday |
| Order Tuesday (11:59 PM PT) | Arrives Friday | Arrives Friday | Arrives Thursday |
| Order Wednesday (11:59 PM PT) | Arrives Following Wednesday | Arrives Following Wednesday | Arrives Friday |
| Order Thursday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Following Tuesday |
| Order Friday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Tuesday |
| Order Saturday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Tuesday |
| Order Sunday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Tuesday |
| Non-Perishable Products |
UPS Ground (1-5 Bus. Days) |
UPS 2nd Day Air (2 Bus. Days) |
UPS Next Day Air (1 Bus. Day) |
| Order Monday (11:59 PM PT) | Arrives By Following Tuesday | Arrives Thursday | Arrives Wednesday |
| Order Tuesday (11:59 PM PT) | Arrives By Following Wednesday | Arrives Friday | Arrives Thursday |
| Order Wednesday (11:59 PM PT) | Arrives By Following Thursday | Arrives Following Tuesday | Arrives Friday |
| Order Thursday (11:59 PM PT) | Arrives By Following Friday | Arrives Tuesday | Arrives Following Tuesday |
| Order Friday (11:59 PM PT) | Arrives By Next Monday | Arrives Wednesday | Arrives Tuesday |
| Order Saturday (11:59 PM PT) | Arrives By Next Monday | Arrives Wednesday | Arrives Tuesday |
| Order Sunday (11:59 PM PT) | Arrives By Next Monday | Arrives Wednesday | Arrives Tuesday |
We do not ship C.O.D. and we do not require a signature for a package to be left unless requested. We ship via UPS or FedEx and are unable to deliver to P.O. boxes. Delays or returns due to invalid or incorrect addressing are the responsibility of the buyer, although we and our carriers do our best to ensure the product arrives as intended. We are not responsible for delays due to signature requirements or failed delivery attempts.
A correct street address is essential. Address corrections made after packages have been picked up by UPS may result in extra charges to the buyer - $10 for the correction plus any transportation costs. These fees are charged to us by UPS. Address corrections will also add at least one day to the delivery time and, during warm/cold weather months, and may result in a compromised product.
Whether or not to leave a package is at the driver’s discretion and out of our control. We recommend letting gift recipients know in advance that something perishable will be delivered. UPS will not require a signature at residential addresses and they will leave the package if no one is at home and the UPS courier feels it is safe to do so. But, use caution when shipping to an apartment building. When a doorperson isn't available to receive a package, UPS may not leave the package and delivery will be delayed by at least one day.
At the time an order is placed, please make sure a valid email address is provided with your information in order to be notified with a UPS tracking number when a package or packages are shipped.
UPS Ground (Transit Time)
Holiday Order Deadlines
Frog Hollow Farm uses UPS as its shipping partner for delivering online orders nationwide. We are thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year.
| For Arrival by | UPS Ground (3-5 Bus. Days) |
UPS Ground (Zone 1 & 2) (1-2 Bus. Days) |
UPS 2nd Day Air (2 Bus. Days) |
UPS Next Day Air (1 Bus. Day) |
| Halloween (Thursday, October 31) |
Tuesday, October 22 |
Sunday, October 27 |
Sunday, October 27 |
Monday, October 28 |
| Thanksgiving (Thursday, November 28) |
Tuesday, November 19 |
Sunday, November 24 |
Sunday, November 24 |
Monday, November 25 |
| Hanukkah Eve (Sunday, December 22) | Sunday, December 15 | Tuesday, December 17 | Tuesday, December 17 | Thursday, December 19 |
| Christmas Eve (Tuesday, December 24) | Thursday, December 12 | Tuesday, December 17 | Tuesday, December 17 | Sunday, December 22 |
| New Years Eve (Tuesday, December 31) | Thursday, December 19 | Tuesday, December 24 | Tuesday, December 24 | Sunday, December 29 |
Fulfillment Schedule
To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping schedule below:
| Monday | Tuesday | Wednesday | Thursday | Friday |
| Perishable Products - UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air | Perishable Products - UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air | Perishable Products - UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air | Perishable Products - UPS Ground (1 Day) & UPS Next Day Air | Perishable Products Don't Ship |
| Non-Perishable Products - UPS Ground, UPS 2nd Day Air, UPS Next Day Air | Non-Perishable Products - UPS Ground, UPS 2nd Day Air, UPS Next Day Air | Non-Perishable Products - UPS Ground, UPS 2nd Day Air, UPS Next Day Air | Non-Perishable Products - UPS Ground, UPS Next Day Air | Non-Perishable Products - UPS Ground |
Holiday Office Schedule
Our e-commerce/mail order office is closed on the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.
| New Year’s Day | Tuesday, January 1, 2019 | Closed |
| Memorial Day | Monday, May 27, 2019 | Closed |
| Independence Day | Thursday, July 4, 2019 | Closed |
| Labor Day | Monday. September 2, 2019 | Closed |
| Thanksgiving Day | Thursday, November 28, 2019 | Closed |
| Christmas Day | Wednesday, December 25, 2019 | Closed |
| New Year’s Day | Wednesday, January 1, 2020 | Closed |
Domestic Shipping Policy
We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.
International Shipping Policy
At this time, we are unable to ship outside the United States on either our fresh or dry goods.
UPS Carbon Neutral Shipment
All shipments will now be a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.
Free Farm Pick Up in Brentwood, CA
If you live in Brentwood, Oakley Byron, Antioch, Pittsburg, Discovery Bay, you'll have the option to select Free Farm Pick Up from our farm located in Brentwood, CA when you checkout.
Orders are expected to be ready 24 hours after placing your order, for pick up on Monday through Friday. You'll receive an email from us to coordinate the pick-up time.
Exceptions: All products fulfilled by 3rd party vendors (e.g. Old Dog Ranch) will be shipped directly to the shipping address specified in your order.