Shipping

Thank you for visiting and shopping at Frog Hollow Farm. Following are the terms and conditions that constitute our Order and Shipping Policies.

Now offering free UPS Ground shipping on eligible orders over $150*

*Due to the perishable nature of some of our products not all products and locations are eligible for UPS Ground shipping. For multiple addresses free shipping applies after $150 per address.

 

Order Policy

Every customer is special to us and we practice due diligence on our end to make sure you have the best experience with Frog Hollow Farm. Due to the perishable nature of our products, please note that all sales are final and we do not accept returns or offer refunds. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.

Shipping Rates

We're excited to offer you transparent shipping rates, what we pay is what you pay. We'll focus on providing you the best fruit and gourmet foods and let UPS, our preferred shipping partner focus on delivering our products to you when you want it. We offer UPS Next Day Air Saver, UPS Next Day Air, UPS 2nd Day Air and UPS Ground depending on your location and assortment of products. We cannot ship to PO boxes.

Shipping Policy

While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you the freshest, ripest fruit we can. If placing an order online, please use the special instructions field during the order process to communicate any delivery requirements or if a specific delivery date is desired. We will do our best to accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.

Order Deadlines & Delivery Estimates

To ensure freshness, orders placed after Tuesday at 11:59 PM will ship the following Monday, unless upgraded to Next Day Air or UPS Ground (1 Day).

Perishable Products UPS 2nd Day Air or
2 Day UPS Ground*
(2 Bus. Days)
UPS Next Day Air or
1 Day UPS Ground*
(1 Bus. Day)
Order Monday (11:59 PM PT) Arrives Thursday Arrives Wednesday
Order Tuesday (11:59 PM PT) Arrives Friday Arrives Thursday
Order Wednesday (11:59 PM PT) Arrives Following Wednesday Arrives Friday
Order Thursday (11:59 PM PT) Arrives Wednesday Arrives Tuesday
Order Friday (11:59 PM PT) Arrives Wednesday Arrives Tuesday
Order Saturday (11:59 PM PT) Arrives Wednesday Arrives Tuesday
Order Sunday (11:59 PM PT) Arrives Wednesday Arrives Tuesday

* 1 and 2 Day UPS Ground shipping available based on address and UPS Zone. Expected shipping time is provided at checkout.

Non-Perishable Products UPS Ground
(1-5 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Order Monday (11:59 PM PT) Arrives By Following Tuesday Arrives Thursday Arrives Wednesday
Order Tuesday (11:59 PM PT) Arrives By Following Wednesday Arrives Friday Arrives Thursday
Order Wednesday (11:59 PM PT) Arrives By Following Friday Arrives Following Wednesday Arrives Friday
Order Thursday (11:59 PM PT) Arrives By Following Friday Arrives Wednesday Arrives Tuesday
Order Friday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday
Order Saturday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday
Order Sunday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday

* 1 and 2 Day UPS Ground shipping available based on address and UPS Zone. Expected shipping time is provided at checkout. 

We do not ship C.O.D. and we do not require a signature for a package to be left unless requested. We ship via UPS or FedEx and are unable to deliver to P.O. boxes. Delays or returns due to invalid or incorrect addressing are the responsibility of the buyer, although we and our carriers do our best to ensure the product arrives as intended. We are not responsible for delays due to signature requirements or failed delivery attempts.

Incorrect Addresses/Reroutes

If your order requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $25 rerouting fee. Address corrections will also add at least one day to the delivery time and, during warm/cold weather months, and may result in a compromised product.

Failed Delivery Attempts 

A correct address is essential because our products are perishable. UPS will attempt to deliver up to three times. After the third attempt, the order will be returned to Frog Hollow Farm. Failed delivery attempts do not qualify for replacements or refunds.

UPS Ground (Transit Time)

UPS Ground Map (November 2021)

2022 Holiday Order Deadlines

Frog Hollow Farm uses UPS as its shipping partner for delivering online orders nationwide. We are thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year. 

For Arrival by UPS Ground
(3-5 Bus. Days)

UPS 2nd Day Air or
2 Day UPS Ground*
(2 Bus. Days)

UPS Next Day Air or
1 Day UPS Ground*
(1 Bus. Day)
Super Bowl (Sunday, February 4) Thursday,
January 24
Tuesday,
January 29
Wednesday,
January 30
Valentine's Day (Thursday, February 14) Wednesday,
February 6
Monday,
February 11
Tuesday,
February 12
Saint Patrick's Day (Sunday, March 17) Thursday,
March 7
Tuesday,
March 12
Wednesday,
March 13
Easter Day (Sunday, April 21) Thursday,
April 11
Tuesday,
April 16
Wednesday,
April 17
Admin Prof. Day (Wednesday, April 24) Tuesday,
April 16
Sunday,
April 21
Monday,
April 22
Mother's Day (Sunday, May 12) Thursday,
May 2
Tuesday,
May 7
Wednesday,
May 8
Father's Day (Sunday, June 16) Thursday,
June 6
Tuesday,
June 11
Wednesday,
June 12
Independence Day (Thursday, July 4) Tuesday,
June 25
Sunday,
June 30
Monday,
July 1
Labor Day (Monday, September 2) Thursday, 
August 22
Tuesday, 
August 27
Wednesday, 
August 28
Super Bowl (Sunday, February 7)
Sunday, January 31
Tuesday, February 2 Wednesday, February 3
Valentine's Day (Sunday, February 14) Sunday, February 7 Tuesday, February 9 February, February 10
Saint Patrick's Day (Wednesday, March 17) Monday, March 9 Tuesday, March 10 Sunday, March 15
Easter Day (Sunday, April 4) Sunday, March 28 Tuesday, March 30 Wednesday, March 31
Mother's Day (Sunday, May 9) Sunday, May 2 Tuesday, May 4 Wednesday, May 5
Father's Day (Sunday, June 20) Sunday, June 13 Tuesday, June 15 Wednesday, June 16
Independence Day (Monday, July 4) Sunday, June 26 Tuesday, June 28 Wednesday, June 29
Labor Day (Monday, September 5) Sunday, August 28 Tuesday, August 30 Wednesday, August 31
Halloween (Monday, October 31) Sunday, 
October 23
Tuesday, 
October 25
Wednesday, 
October 26
Thanksgiving (Thursday, November 24 Tuesday, 
November 15 
Sunday, 
November 20
Monday, 
November 21
Hanukkah (Sunday, December 18) Sunday December 11 Monday, December 12 Tuesday, December 13
Christmas Eve (Saturday, December 24) Thursday, December 15 Sunday, December 18 Monday, December 19
New Years Eve (Saturday, December 31) Wednesday, December 21 Monday, December 26 Tuesday, December 27

Fulfillment Schedule

To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping winter schedule below:

Monday Tuesday Wednesday Thursday Friday
Perishable Products UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air UPS Ground (1/2 Days) & UPS Next Day Air No Shipping
Non-Perishable Products UPS Ground, UPS 2nd Day Air, UPS Next Day Air UPS Ground, UPS 2nd Day Air, UPS Next Day Air UPS Ground, UPS 2nd Day Air, UPS Next Day Air UPS Ground, UPS Next Day Air No Shipping

Holiday Office Schedule

Our e-commerce/mail order office is closed on the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.

New Year’s Eve Friday, December 31, 2021 Closed
Memorial Day Monday, May 30, 2022 Closed
Independence Day Monday, July 4, 2022 Closed
Labor Day Monday, September 5, 2022 Closed
Thanksgiving Day Thursday, November 24, 2022 Closed
Day Before Christmas Eve Friday, December 23, 2022 Closed
Day Before New Year's Eve Friday, December 30, 2022 Closed

Domestic Shipping Policy

We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

International Shipping Policy

At this time, we are unable to ship outside the United States on either our fresh or dry goods.

Our Eco-Friendly Packaging

We pride ourselves on our forward-thinking packaging. Our recycled cardboard boxes are 100% recyclable, and manufactured using 90% solar power.

If and when we do use ice-packs they're made with non- toxic, biodegradable gel refrigerants. The gel is 98% water and 2% Non-GMO cotton.

If and when we use insulation, it's made from post-consumer recycled PET plastic. It's curbside recyclable #1 along with your other plastic trash.

UPS Carbon Neutral Shipment

All shipments are a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.

Farm Pickup Fridays in Brentwood, CA

If you live near our farm in Brentwood (Northern California), you have the option for a free Farm Pickup. As long as you order before Thursday, orders are expected to be ready for pick up that week on Fridays. Please call us to to place a farm pick-up order.

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