We do our best to schedule shipments to maximize the freshness of the products while maintaining timeliness. We ship fresh fruits and frozen pastries Monday-Wednesday with Standard shipping, and Thursdays with Express shipping. All other pantry items and dry goods are shipped Monday-Friday with standard shipping.

Orders placed on or after Wednesday containing fresh fruit or frozen pastries will be shipped the following Monday.

Following are the terms and conditions that constitute our Order and Shipping Policies.

Order Policy

Every customer is special to us and we practice due diligence on our end to make sure you have the best experience with Frog Hollow Farm. Due to the perishable nature of our products, please note that all sales are final and we do not accept returns or offer refunds. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.

Shipping Rates

We're excited to offer you transparent shipping rates: what we pay is what you pay. We focus on providing you the best fruit and gourmet foods and let UPS, our preferred shipping partner, focus on delivering our products to you when you want them. We offer UPS Next Day Air Saver, UPS Next Day Air, UPS 2nd Day Air and UPS Ground depending on your location and assortment of products. We cannot ship to PO boxes.

Shipping Policy

While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you the freshest, ripest fruit we can. If placing an order online, please use the special instructions field during the order process to communicate any delivery requirements or if a specific delivery date is desired. We will do our best to accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.

Order Deadlines & Delivery Estimates

To ensure freshness, orders placed after Tuesday at 11:59 PM will ship the following Monday, unless upgraded to Next Day Air or UPS Ground (1 Day).

Perishable Products	UPS 2nd Day Air or 2 Day UPS Ground* (2 Bus. Days)	UPS Next Day Air or 1 Day UPS Ground* (1 Bus. Day)
Order Monday (11:59 PM PT)	Arrives Thursday	Arrives Wednesday
Order Tuesday (11:59 PM PT)	Arrives Friday	Arrives Thursday
Order Wednesday (11:59 PM PT)	Arrives Following Wednesday	Arrives Friday
Order Thursday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday
Order Friday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday
Order Saturday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday
Order Sunday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday

* 1 and 2 Day UPS Ground shipping available based on address and UPS Zone. Expected shipping time is provided at checkout.

Non-Perishable Products	UPS Ground (1-5 Bus. Days)	UPS 2nd Day Air (2 Bus. Days)	UPS Next Day Air (1 Bus. Day)
Order Monday (11:59 PM PT)	Arrives By Following Tuesday	Arrives Thursday	Arrives Wednesday
Order Tuesday (11:59 PM PT)	Arrives By Following Wednesday	Arrives Friday	Arrives Thursday
Order Wednesday (11:59 PM PT)	Arrives By Following Friday	Arrives Following Wednesday	Arrives Friday
Order Thursday (11:59 PM PT)	Arrives By Following Friday	Arrives Wednesday	Arrives Tuesday
Order Friday (11:59 PM PT)	Arrives By Next Monday	Arrives Wednesday	Arrives Tuesday
Order Saturday (11:59 PM PT)	Arrives By Next Monday	Arrives Wednesday	Arrives Tuesday
Order Sunday (11:59 PM PT)	Arrives By Next Monday	Arrives Wednesday	Arrives Tuesday

* 1 and 2 Day UPS Ground shipping available based on address and UPS Zone. Expected shipping time is provided at checkout. 

We do not ship C.O.D. and we do not require a signature for a package to be left unless requested. We ship via UPS or FedEx and are unable to deliver to P.O. boxes. Delays or returns due to invalid or incorrect addressing are the responsibility of the buyer, although we and our carriers do our best to ensure the product arrives as intended. We are not responsible for delays due to signature requirements or failed delivery attempts.

Incorrect Addresses/Reroutes

If your order requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $25 rerouting fee. Address corrections will also add at least one day to the delivery time and, during warm/cold weather months, and may result in a compromised product.

Failed Delivery Attempts 

A correct address is essential because our products are perishable. UPS will attempt to deliver up to three times. After the third attempt, the order will be returned to Frog Hollow Farm. Failed delivery attempts do not qualify for replacements or refunds.

UPS Ground (Transit Time)

2023 Holiday Order Deadlines

Frog Hollow Farm uses UPS as its shipping partner for delivering online orders nationwide. We are thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year. 

For Arrival By	UPS Ground (3-5 Bus. day)	UPS 2nd Day Air  or 2 Day UPS Ground* (2 Bus. Days)	UPS Next Day Air or 1 Day UPS Ground* (1 Bus. Day)
Super Bowl (Sunday, Feb 12)	Sunday, February 5	Tuesday, February 7	Wednesday, February 8
Valentines Day (Tuesday, Feb 14)	Monday, February 6	Tuesday, February 7	Sunday, February 12
Saint Patrick's Day (Friday, March 17th)	Thursday, February 9	Tuesday, March 14	Wednesday, March 15
Easter Sunday (Sunday, April 9)	Thursday, March 30	Tuesday, April 4	Wednesday, April 5
Memorial Day (Monday, May 29)	Thursday, May 18	Tuesday, May 23	Wednesday, May 24
Mother's Day (Sunday, May 14)	Thursday, May 4	Tuesday, May 9	Wednesday, May 10
Father's Day (Sunday, June 18th)	Thursday, June 8	Tuesday, June 13	Wednesday, June 14
Independence Day (Tuesday, July 4)	Monday, June 26	Tuesday, June 27	Sunday, July 2
Labor Day (Monday, Sept 4)	Thursday, August 24	Tuesday, August 29	Wednesday, August 30
Halloween (Tuesday, October 31)	Sunday, October 22	Monday, October 23	Sunday, October 28
Thanksgiving ( Thursday, November 23)	Tuesday, November 14	Sunday, November 19	Monday, November 20
Hanukkah (Thursday, December 7)	Tuesday, November 28	Sunday, December 3	Monday, December 4
Christmas Eve (Sunday, December 24 )	Thursday, December 14,	Tuesday, December 19	Wednesday, December 20
New Years Eve (Sunday, December 31)	Thursday, December 21	Tuesday, December 26	Wednesday, December 27

Fulfillment Schedule

To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping winter schedule below:

	Monday	Tuesday	Wednesday	Thursday	Friday
Perishable Products	UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air	UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air	UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air	UPS Ground (1/2 Days) & UPS Next Day Air	No Shipping
Non-Perishable Products	UPS Ground, UPS 2nd Day Air, UPS Next Day Air	UPS Ground, UPS 2nd Day Air, UPS Next Day Air	UPS Ground, UPS 2nd Day Air, UPS Next Day Air	UPS Ground, UPS Next Day Air	No Shipping

Holiday Office Schedule

Our e-commerce/mail order office is closed on the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.

New Year’s Eve	Sunday, December 31, 2023	Closed
New Year's Day	Monday, January 1, 2024	Closed
Memorial Day	Monday, May 27, 2024	Closed
Independence Day	Thursday, July 4, 2024	Closed
Labor Day	Monday, September 4, 2023	Closed
Thanksgiving Day	Thursday, November 23, 2023	Closed
Day Before Christmas Eve	Saturday, December 23, 2023	Closed
Christmas Day	Monday, December 25, 2023	Closed
Day Before New Year's Eve	Saturday, December 30, 2023	Closed

Domestic Shipping Policy

We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

International Shipping Policy

At this time, we are unable to ship outside the United States on either our fresh or dry goods.

Our Eco-Friendly Packaging

We pride ourselves on our forward-thinking packaging. Our recycled cardboard boxes are 100% recyclable, and manufactured using 90% solar power.

If and when we do use ice-packs they're made with non- toxic, biodegradable gel refrigerants. The gel is 98% water and 2% Non-GMO cotton.

Our insulation used for our Frozen Pastries Green Cell Foam is not a recyclable material, but it is completely biodegradable. Rather than taking up valuable space in your home, garage, or recyclable containers, we suggest simply rinsing it down the drain, composting it, planting it ( add pieces of Green Cell Foam to a bucket when watering, it’s great, natural plant food. ), or using it as a fire starter for grills, fireplaces, or firepits. Or, you can throw it out and know that it will go back into the earth, safely.

UPS Carbon Neutral Shipment

All shipments are a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.

Farm Pickup in Brentwood, CA

If you live near our farm in Brentwood (Northern California), you have the option to pick up your order here at the farm. Please give us a 24-hour notice to get your order ready. Pickup is available Monday through Friday. Please call or email us to place a farm pick-up order.