Shipping

Due to high demand, orders may experience slight delays.

We are doing everything we can to get your packages to you, but please know that due to heightened demand your order may experience shipping delays. Thanks for your patience and if you have any questions please contact us.

Thank you for visiting and shopping at Frog Hollow Farm. Following are the terms and conditions that constitute our Order and Shipping Policies.

Order Policy

Every customer is special to us and we practice due diligence on our end to make sure you have the best experience with Frog Hollow Farm. Due to the perishable nature of our products, please note that all sales are final and we do not accept returns or offer refunds. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.

Shipping Rates

We're excited to offer you transparent shipping rates, what we pay is what you pay. We'll focus on providing you the best fruit and gourmet foods and let UPS, our preferred shipping partner focus on delivering our products to you when you want it. We offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air depending on your location and assortment of products.

Shipping Policy

While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you the freshest, ripest fruit we can. If placing an order online, please use the special instructions field during the order process to communicate any delivery requirements or if a specific delivery date is desired. We will do our best to accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.

Order Deadlines & Delivery Estimates

Perishable Products UPS Ground (Zone 1 & 2 Only*)
(1-2 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Order Monday (11:59 PM PT) Arrives Thursday Arrives Thursday Arrives Wednesday
Order Tuesday (11:59 PM PT) Arrives Friday Arrives Friday Arrives Thursday
Order Wednesday (11:59 PM PT) Arrives Following Wednesday Arrives Following Wednesday Arrives Friday
Order Thursday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Following Tuesday
Order Friday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Tuesday
Order Saturday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Tuesday
Order Sunday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Tuesday

 

Non-Perishable Products UPS Ground
(1-5 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Order Monday (11:59 PM PT) Arrives By Following Tuesday Arrives Thursday Arrives Wednesday
Order Tuesday (11:59 PM PT) Arrives By Following Wednesday Arrives Friday Arrives Thursday
Order Wednesday (11:59 PM PT) Arrives By Following Thursday Arrives Following Tuesday Arrives Friday
Order Thursday (11:59 PM PT) Arrives By Following Friday Arrives Tuesday Arrives Following Tuesday
Order Friday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday
Order Saturday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday
Order Sunday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday

 

We do not ship C.O.D. and we do not require a signature for a package to be left unless requested. We ship via UPS or FedEx and are unable to deliver to P.O. boxes. Delays or returns due to invalid or incorrect addressing are the responsibility of the buyer, although we and our carriers do our best to ensure the product arrives as intended. We are not responsible for delays due to signature requirements or failed delivery attempts.

Incorrect Addresses/Reroutes

If your order requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $25 rerouting fee. Address corrections will also add at least one day to the delivery time and, during warm/cold weather months, and may result in a compromised product.

Failed Delivery Attempts 

A correct address is essential because our products are perishable. UPS will attempt to deliver up to three times. After the third attempt, the order will be returned to Frog Hollow Farm. Failed delivery attempts do not qualify for replacements or refunds.

UPS Ground (Transit Time)

Holiday Order Deadlines

Frog Hollow Farm uses UPS as its shipping partner for delivering online orders nationwide. We are thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year. 

For Arrival by UPS Ground
(3-5 Bus. Days)
UPS Ground (Zone 1 & 2)
(1-2 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Super Bowl (Sunday, February 4) Thursday,
January 24
Tuesday,
January 29
Tuesday,
January 29
Wednesday,
January 30
Valentine's Day (Thursday, February 14) Wednesday,
February 6
Monday,
February 11
Monday,
February 11
Tuesday,
February 12
Saint Patrick's Day (Sunday, March 17) Thursday,
March 7
Tuesday,
March 12
Tuesday,
March 12
Wednesday,
March 13
Easter Day (Sunday, April 21) Thursday,
April 11
Tuesday,
April 16
Tuesday,
April 16
Wednesday,
April 17
Admin Prof. Day (Wednesday, April 24) Tuesday,
April 16
Sunday,
April 21
Sunday,
April 21
Monday,
April 22
Mother's Day (Sunday, May 12) Thursday,
May 2
Tuesday,
May 7
Tuesday,
May 7
Wednesday,
May 8
Father's Day (Sunday, June 16) Thursday,
June 6
Tuesday,
June 11
Tuesday,
June 11
Wednesday,
June 12
Independence Day (Thursday, July 4) Tuesday,
June 25
Sunday,
June 30
Sunday,
June 30
Monday,
July 1
Labor Day (Monday, September 2) Thursday, 
August 22
Tuesday, 
August 27
Tuesday, 
August 27
Wednesday, 
August 28
Super Bowl (Sunday, February 2)
Tuesday, January 22
Tuesday, January 28
Tuesday, January 28 Wednesday, January 29
Valentine's Day (Friday, February 14) Wednesday, February 5 Monday, February 11 Monday, February 11 Tuesday, February 12
Saint Patrick's Day (Tuesday, March 17) Monday, March 9 Tuesday, March 10 Tuesday, March 10 Sunday, March 15
Easter Day (Sunday, April 12) Sunday, April 5
Tuesday, April 7
Tuesday, April 7 Wednesday, April 8
Admin Prof. Day (Wednesday, April 22) Wednesday, April 15
Sunday, April 19
Sunday, April 19 Monday, April 20
Mother's Day (Sunday, May 10) Sunday, May 3 Tuesday, May 6 Tuesday, May 6 Wednesday, May 7
Father's Day (Sunday, June 21) Sunday, June 14 Tuesday, June 16 Tuesday, June 16 Wednesday, June 17
Independence Day (Saturday, July 4) Sunday, June 28 Tuesday, June 30 Tuesday, June 30 Wednesday, July 1
Labor Day (Monday, September 7) Sunday, August 30 Tuesday, September 1 Tuesday, September 1 Wednesday, September 2
Halloween (Thursday, October 31) Tuesday, 
October 22
Sunday, 
October 27
Sunday, 
October 27
Monday, 
October 28
Thanksgiving (Thursday, November 26) Tuesday, 
November 19
Sunday, 
November 24
Sunday, 
November 24
Monday, 
November 25
Hanukkah Eve (Wednesday, December 9) Sunday, December 15 Tuesday, December 17 Tuesday, December 17 Thursday, December 19
Christmas Eve (Thursday, December 24) Thursday, December 12 Tuesday, December 17 Tuesday, December 17 Sunday, December 22
New Years Eve (Thursday, December 31) Thursday, December 19 Tuesday, December 24 Tuesday, December 24 Sunday, December 29

Fulfillment Schedule

To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping winter schedule below:

Monday Tuesday Wednesday Thursday Friday
Perishable Products UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air UPS Ground (1/2 Days) & UPS Next Day Air No Shipping
Non-Perishable Products UPS Ground, UPS 2nd Day Air, UPS Next Day Air UPS Ground, UPS 2nd Day Air, UPS Next Day Air UPS Ground, UPS 2nd Day Air, UPS Next Day Air UPS Ground, UPS Next Day Air No Shipping

Holiday Office Schedule

Our e-commerce/mail order office is closed on the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.

New Year’s Day Tuesday, January 1, 2020 Closed
Memorial Day Monday, May 25, 2020 Closed
Independence Day Friday, July 3, 2020 Closed
Labor Day Monday. September 7, 2020 Closed
Thanksgiving Day Thursday, November 26, 2020 Closed
Christmas Day Wednesday, December 24, 2020 Closed
New Year’s Day Friday, January 1, 2021 Closed

Domestic Shipping Policy

We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

International Shipping Policy

At this time, we are unable to ship outside the United States on either our fresh or dry goods.

UPS Carbon Neutral Shipment

All shipments will now be a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.

Free Farm Pickup with Curbside Delivery in Brentwood, CA

If you live in Brentwood, Oakley Byron, Antioch, Pittsburg, Discovery Bay, you'll have the option to select free Farm Pickup from our farm located in Brentwood, CA when you checkout.

Orders are expected to be ready 24 hours after placing your order, for pick up on Monday through Friday. You'll receive an email or phone call from us to coordinate the pick-up time.

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