Shipping
We are doing everything we can to get your orders to you in a timely manner, but please be aware that due to heightened demand our fulfillment partner UPS has issued a service alert and is experiencing shipping delays to all U.S. destinations. Please track your order here for the latest updates. Thanks for your patience and if you have any questions please contact us.
Thank you for visiting and shopping at Frog Hollow Farm. Following are the terms and conditions that constitute our Order and Shipping Policies.
Order Policy
Every customer is special to us and we practice due diligence on our end to make sure you have the best experience with Frog Hollow Farm. Due to the perishable nature of our products, please note that all sales are final and we do not accept returns or offer refunds. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.
Shipping Rates
We're excited to offer you transparent shipping rates, what we pay is what you pay. We'll focus on providing you the best fruit and gourmet foods and let UPS, our preferred shipping partner focus on delivering our products to you when you want it. We offer UPS Next Day Air Saver, UPS Next Day Air, UPS 2nd Day Air and UPS Ground depending on your location and assortment of products.
Shipping Policy
While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you the freshest, ripest fruit we can. If placing an order online, please use the special instructions field during the order process to communicate any delivery requirements or if a specific delivery date is desired. We will do our best to accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.
Order Deadlines & Delivery Estimates
| Perishable Products | UPS Ground (Zone 1 & 2 Only*) (1-2 Bus. Days) |
UPS 2nd Day Air (2 Bus. Days) |
UPS Next Day Air (1 Bus. Day) |
| Order Monday (11:59 PM PT) | Arrives Thursday | Arrives Thursday | Arrives Wednesday |
| Order Tuesday (11:59 PM PT) | Arrives Friday | Arrives Friday | Arrives Thursday |
| Order Wednesday (11:59 PM PT) | Arrives Following Wednesday | Arrives Following Wednesday | Arrives Friday |
| Order Thursday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Following Tuesday |
| Order Friday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Tuesday |
| Order Saturday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Tuesday |
| Order Sunday (11:59 PM PT) | Arrives Wednesday | Arrives Wednesday | Arrives Tuesday |
| Non-Perishable Products |
UPS Ground (1-5 Bus. Days) |
UPS 2nd Day Air (2 Bus. Days) |
UPS Next Day Air (1 Bus. Day) |
| Order Monday (11:59 PM PT) | Arrives By Following Tuesday | Arrives Thursday | Arrives Wednesday |
| Order Tuesday (11:59 PM PT) | Arrives By Following Wednesday | Arrives Friday | Arrives Thursday |
| Order Wednesday (11:59 PM PT) | Arrives By Following Friday | Arrives Following Wednesday | Arrives Friday |
| Order Thursday (11:59 PM PT) | Arrives By Following Friday | Arrives Wednesday | Arrives Tuesday |
| Order Friday (11:59 PM PT) | Arrives By Next Monday | Arrives Wednesday | Arrives Tuesday |
| Order Saturday (11:59 PM PT) | Arrives By Next Monday | Arrives Wednesday | Arrives Tuesday |
| Order Sunday (11:59 PM PT) | Arrives By Next Monday | Arrives Wednesday | Arrives Tuesday |
We do not ship C.O.D. and we do not require a signature for a package to be left unless requested. We ship via UPS or FedEx and are unable to deliver to P.O. boxes. Delays or returns due to invalid or incorrect addressing are the responsibility of the buyer, although we and our carriers do our best to ensure the product arrives as intended. We are not responsible for delays due to signature requirements or failed delivery attempts.
Incorrect Addresses/Reroutes
If your order requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $25 rerouting fee. Address corrections will also add at least one day to the delivery time and, during warm/cold weather months, and may result in a compromised product.
Failed Delivery Attempts
A correct address is essential because our products are perishable. UPS will attempt to deliver up to three times. After the third attempt, the order will be returned to Frog Hollow Farm. Failed delivery attempts do not qualify for replacements or refunds.
UPS Ground (Transit Time)
Holiday Order Deadlines
Frog Hollow Farm uses UPS as its shipping partner for delivering online orders nationwide. We are thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year.
| For Arrival by | UPS Ground (3-5 Bus. Days) |
UPS Ground (Zone 1 & 2) (1-2 Bus. Days) |
UPS 2nd Day Air (2 Bus. Days) |
UPS Next Day Air (1 Bus. Day) |
| Super Bowl (Sunday, February 2) | Tuesday, January 22 | Tuesday, January 28 | Tuesday, January 28 | Wednesday, January 29 |
| Valentine's Day (Friday, February 14) | Wednesday, February 5 | Monday, February 11 | Monday, February 11 | Tuesday, February 12 |
| Saint Patrick's Day (Tuesday, March 17) | Monday, March 9 | Tuesday, March 10 | Tuesday, March 10 | Sunday, March 15 |
| Easter Day (Sunday, April 12) | Sunday, April 5 | Tuesday, April 7 | Tuesday, April 7 | Wednesday, April 8 |
| Admin Prof. Day (Wednesday, April 22) | Wednesday, April 15 | Sunday, April 19 | Sunday, April 19 | Monday, April 20 |
| Mother's Day (Sunday, May 10) | Sunday, May 3 | Tuesday, May 6 | Tuesday, May 6 | Wednesday, May 7 |
| Father's Day (Sunday, June 21) | Sunday, June 14 | Tuesday, June 16 | Tuesday, June 16 | Wednesday, June 17 |
| Independence Day (Saturday, July 4) | Sunday, June 28 | Tuesday, June 30 | Tuesday, June 30 | Wednesday, July 1 |
| Labor Day (Monday, September 7) | Sunday, August 30 | Tuesday, September 1 | Tuesday, September 1 | Wednesday, September 2 |
| Halloween (Thursday, October 31) |
Tuesday, October 22 |
Sunday, October 27 |
Sunday, October 27 |
Monday, October 28 |
| Thanksgiving (Thursday, November 26) |
Tuesday, November 19 |
Sunday, November 24 |
Sunday, November 24 |
Monday, November 25 |
| Hanukkah Eve (Wednesday, December 9) | Sunday, December 15 | Tuesday, December 17 | Tuesday, December 17 | Thursday, December 19 |
| Christmas Eve (Thursday, December 24) | Thursday, December 12 | Tuesday, December 17 | Tuesday, December 17 | Sunday, December 22 |
| New Years Eve (Thursday, December 31) | Thursday, December 19 | Tuesday, December 24 | Tuesday, December 24 | Sunday, December 29 |
Fulfillment Schedule
To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping winter schedule below:
| Monday | Tuesday | Wednesday | Thursday | Friday | |
| Perishable Products | UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air | UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air | UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air | UPS Ground (1/2 Days) & UPS Next Day Air | No Shipping |
| Non-Perishable Products | UPS Ground, UPS 2nd Day Air, UPS Next Day Air | UPS Ground, UPS 2nd Day Air, UPS Next Day Air | UPS Ground, UPS 2nd Day Air, UPS Next Day Air | UPS Ground, UPS Next Day Air | No Shipping |
Holiday Office Schedule
Our e-commerce/mail order office is closed on the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.
| New Year’s Day | Tuesday, January 1, 2020 | Closed |
| Memorial Day | Monday, May 25, 2020 | Closed |
| Independence Day | Friday, July 3, 2020 | Closed |
| Labor Day | Monday. September 7, 2020 | Closed |
| Thanksgiving Day | Thursday, November 26, 2020 | Closed |
| Christmas Day | Wednesday, December 24, 2020 | Closed |
| New Year’s Day | Friday, January 1, 2021 | Closed |
Domestic Shipping Policy
We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.
International Shipping Policy
At this time, we are unable to ship outside the United States on either our fresh or dry goods.
Our Eco-Friendly Packaging
We pride ourselves on our forward-thinking packaging. Our recycled cardboard boxes are 100% recyclable, and manufactured using 90% solar power.
If and when we do use ice-packs they're made with non- toxic, biodegradable gel refrigerants. The gel is 98% water and 2% Non-GMO cotton.
If and when we use insulation, it's made from post-consumer recycled PET plastic. It's curbside recyclable #1 along with your other plastic trash.
UPS Carbon Neutral Shipment
All shipments are a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.
Farm Pickup Fridays in Brentwood, CA
If you live in Brentwood, Oakley, Byron, Antioch, Pittsburg, or Discovery Bay, you'll have the option to select free Farm Pickup from our farm located in Brentwood, CA when you checkout. As long as you order before Thursday, orders are expected to be ready for pick up that week on Fridays. You'll receive an email or phone call from us to coordinate the pick-up time.