FAQ

Shipping

We do our best to schedule shipments to maximize the freshness of the products while maintaining timeliness. We ship fresh fruits and frozen pastries Monday-Wednesday with Standard shipping, and Thursdays with Express shipping. All other pantry items and dry goods are shipped Monday-Friday with standard shipping.

Orders placed on or after Wednesday containing fresh fruit or frozen pastries will be shipped the following Monday.

For a more detailed description of our shipping policies, please click here.

We're excited to offer you transparent shipping rates, what we pay is what you pay. Rates are calculated by location and shipping weight, and vary depending on the time in transit. We offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air depending on your location and assortment of products.

Delivery dates can be specified under the “Order Notes” section of the ‘your cart’ page, before checking out.

You may also call or email us to make changes to an order before it has shipped

Unfortunately, UPS does not deliver packages to P.O. Boxes. All packages sent to a P.O. Box will be returned to the farm. If you have used a P.O. Box during the ordering process, you will be contacted by our support team.

Yes, we ship nationwide, including Alaska and Hawaii.

You can track your order here.

Also, when an order has shipped, you should receive an email with the tracking information. The email that was used to place the order will be used to notify a customer of shipment.

If you have not received a shipment notification email and have questions about your order, please contact us so that we can help you determine the status of your order.

Starting in October 2019, all shipments are now a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.

Placing An Order

We currently accept most major credit cards, including MasterCard, VISA, Discover and American Express.


We also accept PayPal, Apple Pay and Frog Hollow Farm eGift Cards or Physical Gift Cards.

There is no way to ship orders to multiple addresses during the same checkout at this time. Orders shipping to different addresses need to be placed separately.

If you are in need of help placing large orders (10 or more recipients), then you may call or email us during business hours and we will happily assist you.

Discounts are entered after continuing on to the checkout page. There is a space for the promo code underneath the list of items in the order.

You cannot use more than one discount code at a time on one order. If an item is discounted already, without the use of a promotional discount, then you may stack these discounts.

Our prices are never included on the packing slips. The only place you might see pricing is in the order confirmation email.

Gift messages can be included with an order and are complementary. They are printed on the packing slip and can include whatever message you would like!

To purchase an eGift Card for someone else, you place the order as you would for any other item. The eGift Card is sent via email and can be forwarded to the recipient by the sender.

The eGift Card are sent to customers via email. The purchaser of the gift certificate must forward the email containing the certificate number to the recipient.


eGift Card can be used just like any other discount code. It is entered during the checkout process on the right hand side of the checkout page. Underneath the items in the cart, there is an empty form to enter the certificate number. Enter the code and hit "Apply" to see the discount reflected in the cart.

Products

All of our fruit is CCOF certified organic. During the winter months when our fruit supply is low, we opt to supplement with other varieties sourced from local organic farms, and we guarantee that they are certified organic as well.

The baked goods are not 100% organic, but we try to use as many organic ingredients as reasonably possible.

At Frog Hollow Farm we always try to pick fruit only when it is at peak ripeness. The schedule for specific varieties of fruit varies from year to year. We provide our customers with a general guide for fruit availability depending on the month of the year, which can be found here.

The contents of the mixed fruit boxes can be found on the product page, and change on a weekly basis. We do our best to inform customers about exactly what will come in each box, but all fruit varieties listed are tentative and are subject to change based upon availability.

Pre-orders can be placed before picking season on many of our varieties all year round. Placing a pre-order for a fruit variety guarantees that, weather and circumstances permitting, you will be put on a list to receive them as soon as they are available to ship. The price of the pre-order includes the cost of shipping so that we do not have to do a separate charge right before sending them out to you.


Due to the nature of organic farming and the possibility of unforeseen challenges, pre-orders are subject to availability. You will be notified promptly if your order is unable to be fulfilled.

Yes! Our collections of gluten-free items can be found here

Although our pastries are not vegan, we have many vegan options, including organic sun-dried fruitfruit spreads, and crackers.

Rewards

To check the points balance and redeem rewards, click on the gold Rewards button in the bottom left-hand corner of the screen.

Here you will see a breakdown of how many points you have earned, various ways to earn extra points, a referral link, and the redemption options currently available.

If you already have an account with us, then you are already registered!


To register and start earning points on all of your purchases at froghollow.com, you can get sign up by clicking here.

For every $1 spent, you will receive one “Point,” and you get 100 Points just for signing up!

Rewards can be redeemed on any order on our website in the following tiers:

$5 for every 500 Points
$10 for every 1,000 Points
$25 for every 2,500 Points

Rewards are redeemed for a discount code that is unique to you that can be used during checkout.

Problems With An Order

Usually, if fruit arrives damaged or moldy, we offer a store credit in the amount that was damaged. However, If more than half of the box of fruit is damaged or moldy, we could send you an equal amount of a replacement variety of your choosing, if you would prefer that instead.

We do require photographs to be sent to info@froghollow.com so that we can accurately assess the damage and issue the proper discount or replacement. It is also helpful for us to view the fruit boxes so that we can see if there are any improvements to be made in picking, handling, packaging, or shipping.

As with any order that arrives to you in an unexpected state, we ask that you take photos of the problem before unpackaging or tossing anything out. Shoot us a quick email containing the photos to info@froghollow.com so we can take care of you as soon as possible.

If you prefer to give us a call, our business hours are from 7:30am to 4:30pm PST and we can be reached at (888) 779-4511. We do, however, prefer that you also send us photos to that email address so that we can properly address the issue.

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