Every customer is special to us and we practice due diligence on our end to make sure you have a great experience with Frog Hollow Farm. As a company policy, we do not offer refunds on orders placed on our website. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.