Q: I have a discount code. Will I accrue frogs on the actual price or the discounted price?
A: You earn 1 frog for every dollar you spend (does not include shipping). When you use a discount code, you receive frogs on the discounted price you pay.
Q: What happens to my frogs if request a refund on a product?
A: We deduct frogs from your account when we process your refund.
Q: My friend is a big fan of Frog Hollow Farm and already has an account. Can I share the referral link and get the savings?
A: Great to hear! Keep in mind, our system tracks our existing customers. At this time, we’re only offering referral discounts (and $10 coupons to Froggy Referrers) when a new customer creates an account and make a purchase. Keep spreading the word!
Q: Why do I have fewer than expected Frogs?
A: Our Froggy Rewards program came into effect on April 24, 2017 and only applies to purchases made after that date. If you see a discrepancy then please give us a call at 1.888.779.4511.