Updated Tuesday, March 17th, 9am
We are doing everything we can to get your orders to you in a timely manner, but please be aware that due to heightened demand our fulfillment partner UPS has issued a service alert and is experiencing shipping delays to all U.S. destinations. Thanks for your patience and if you have any questions please contact us.
Here at Frog Hollow Farm, the well being of our customers and employees is our highest priority. Although we are located in Contra Costa County where a three-week shelter in place order has been issued, the farm is considered an essential business and we are committed to providing food in a safe manner to our customers.
In addition to the guidelines set by Global G.A.P. Harmonized Produce Safety Standard, our very robust food safety certification, we have taken the following actions based on guidance from public health experts:
- Our staff is practicing social distancing in our offices, production facilities, and field.
- Reinforced our existing training on effective handwashing and using personal protective equipment.
- Added sanitation stations at key points in our production facilities.
- Implemented heightened sanitation practices throughout all of our facilities.
We will continue monitoring CDC updates, news reports, and info from our County Health Department. As things develop, we will reevaluate and keep you updated about any changes to our policies and procedures. Our incredible team members from the farmers' markets, our Farm to Table Café at the Ferry Building and on the farm are here to answer any questions or concerns.
Our very best to you all,
The Frog Hollow Farm Team
Should I take additional measures during the COVID-19 pandemic to mitigate the risk of SARS-CoV-2 coming into my home on food and food packaging? Source: FDA
Currently there is no evidence of food or food packaging being associated with transmission of COVID-19. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. CDC notes that in general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures. It is more likely that a person will be exposed by person-to-person transmission involving close contact with someone who is ill or shedding the virus.
Consumers can follow CDC guidelines on how to protect yourself, especially the advice on frequent hand washing with soap and water for at least 20 seconds; and frequent cleaning and disinfecting of surfaces.
If you are concerned about contamination of food and food packaging you have purchased from the grocery store, wash your hands after handling food and food packages when you return from the grocery store and after removing packaging from food. In addition, it’s always critical to follow the 4 key steps of food safety—clean, separate, cook, and chill – to prevent foodborne illness. FDA also has advice about safely selecting and serving raw produce.