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Shipping Information

Thank you for visiting and shopping at Frog Hollow Farm. Following are the terms and conditions that constitute our Order and Shipping Policies.

Order Policy

Every customer is special to us and we practice due diligence on our end to make sure you have the best experience with Frog Hollow Farm. Due to the perishable nature of our products, please note that all sales are final and we do not accept returns or offer refunds. If you have complaints regarding the quality of our fruit, send us an e-mail at info@froghollow.com or call us at 1-888-779-4511. If you have questions regarding your online order, we recommend calling us before completing the purchase on our website.

Shipping Rates

We're excited to offer you transparent shipping rates, what we pay is what you pay. We'll focus on providing you the best fruit and gourmet foods and let UPS, our preferred shipping partner focus on delivering our products to you when you want it. We offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air depending on your location and assortment of products.

Shipping Policy

While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you the freshest, ripest fruit we can. If placing an order online, please use the special instructions field during the order process to communicate any delivery requirements or if a specific delivery date is desired. We will do our best to accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.

Order Deadlines & Delivery Estimates

Perishable Products UPS Ground (Zone 1 & 2 Only)
(1-2 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Order Monday (11:59 PM PT) Arrives Thursday Arrives Thursday Arrives Wednesday
Order Tuesday (11:59 PM PT) Arrives Friday Arrives Friday Arrives Thursday
Order Wednesday (11:59 PM PT) Arrives Following Wednesday Arrives Following Wednesday Arrives Friday
Order Thursday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Following Tuesday
Order Friday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Tuesday
Order Saturday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Tuesday
Order Sunday (11:59 PM PT) Arrives Wednesday Arrives Wednesday Arrives Tuesday

 

Non-Perishable Products UPS Ground
(1-5 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Order Monday (11:59 PM PT) Arrives By Following Tuesday Arrives Thursday Arrives Wednesday
Order Tuesday (11:59 PM PT) Arrives By Following Wednesday Arrives Friday Arrives Thursday
Order Wednesday (11:59 PM PT) Arrives By Following Thursday Arrives Following Tuesday Arrives Friday
Order Thursday (11:59 PM PT) Arrives By Following Friday Arrives Tuesday Arrives Following Tuesday
Order Friday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday
Order Saturday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday
Order Sunday (11:59 PM PT) Arrives By Next Monday Arrives Wednesday Arrives Tuesday

 

We do not ship C.O.D. and we do not require a signature for a package to be left unless requested. We ship via UPS or FedEx and are unable to deliver to P.O. boxes. Delays or returns due to invalid or incorrect addressing are the responsibility of the buyer, although we and our carriers do our best to ensure the product arrives as intended. We are not responsible for delays due to signature requirements or failed delivery attempts.

A correct street address is essential. Address corrections made after packages have been picked up by UPS may result in extra charges to the buyer - $10 for the correction plus any transportation costs. These fees are charged to us by UPS. Address corrections will also add at least one day to the delivery time and, during warm/cold weather months, and may result in a compromised product. 

Whether or not to leave a package is at the driver’s discretion and out of our control. We recommend letting gift recipients know in advance that something perishable will be delivered. UPS will not require a signature at residential addresses and they will leave the package if no one is at home and the UPS courier feels it is safe to do so. But, use caution when shipping to an apartment building. When a doorperson isn't available to receive a package, UPS may not leave the package and delivery will be delayed by at least one day. 

At the time an order is placed, please make sure a valid email address is provided with your information in order to be notified with a UPS tracking number when a package or packages are shipped. 

Holiday Order Deadlines

Frog Hollow Farm uses UPS as its shipping partner for delivering online orders nationwide. We are thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year. 

For Arrival by UPS Ground
(3-5 Bus. Days)
UPS Ground (Zone 1 & 2)
(1-2 Bus. Days)
UPS 2nd Day Air
(2 Bus. Days)
UPS Next Day Air
(1 Bus. Day)
Super Bowl (Sunday, February 4) Thursday,
January 24
Tuesday,
January 29
Tuesday,
January 29
Wednesday,
January 30
Valentine's Day (Thursday, February 14) Wednesday,
February 6
Monday,
February 11
Monday,
February 11
Tuesday,
February 12
Saint Patrick's Day (Sunday, March 17) Thursday,
March 7
Tuesday,
March 12
Tuesday,
March 12
Wednesday,
March 13
Easter Day (Sunday, April 21) Thursday,
April 11
Tuesday,
April 16
Tuesday,
April 16
Wednesday,
April 17
Admin Prof. Day (Wednesday, April 24) Tuesday,
April 16
Sunday,
April 21
Sunday,
April 21
Monday,
April 22
Mother's Day (Sunday, May 12) Thursday,
May 2
Tuesday,
May 7
Tuesday,
May 7
Wednesday,
May 8
Father's Day (Sunday, June 16) Thursday,
June 6
Tuesday,
June 11
Tuesday,
June 11
Wednesday,
June 12
Independence Day (Thursday, July 4) Wednesday,
June 26
Monday,
July 1
Monday,
July 1
Tuesday,
July 2

Shipping Schedule

To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping schedule below:

Monday Tuesday Wednesday Thursday Friday
Perishable Products - UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air Perishable Products - UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air Perishable Products - UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air Perishable Products - UPS Ground (1 Day) & UPS Next Day Air Perishable Products Don't Ship
Non-Perishable Products - UPS Ground, UPS 2nd Day Air, UPS Next Day Air Non-Perishable Products - UPS Ground, UPS 2nd Day Air, UPS Next Day Air Non-Perishable Products - UPS Ground, UPS 2nd Day Air, UPS Next Day Air Non-Perishable Products - UPS Ground, UPS Next Day Air Non-Perishable Products - UPS Ground

Holiday Office Schedule

Our e-commerce/mail order office is closed on the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.

New Year’s Day Tuesday, January 1, 2019 Closed
Memorial Day Monday, May 27, 2019 Closed
Independence Day Thursday, July 4, 2019 Closed
Labor Day Monday. September 2, 2019 Closed
Thanksgiving Day Thursday, November 28, 2019 Closed
Christmas Day Wednesday, December 25, 2019 Closed
New Year’s Day Wednesday, January 1, 2020 Closed

Domestic Shipping Policy

We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

International Shipping Policy

At this time, we are unable to ship outside the United States on either our fresh or dry goods.

Free Farm Pick Up in Brentwood, CA

If you live in Brentwood, Oakley Byron, Antioch, Pittsburg, Discovery Bay, you'll have the option to select Free Farm Pick Up from our farm located in Brentwood, CA when you checkout.

Orders are expected to be ready 24 hours after placing your order, for pick up on Monday through Friday. You'll receive an email from us to coordinate the pick-up time.

Exceptions: All products fulfilled by 3rd party vendors (e.g. Old Dog Ranch) will be shipped directly to the shipping address specified in your order.