Frequently Asked Questions

Shipping

When will my order ship after purchasing?

How are shipping rates determined?

How can I specify a delivery date?

Can I ship to a P.O. Box?

Do you ship to Alaska and Hawaii?

Where is my order/How do I track my order?

What is a UPS Carbon Neutral Shipment?

Placing An Order

What forms of payment do you accept?

Can I place multiple orders during the same checkout or ship to separate addresses?

How do I use a discount code?

Can I use more than one discount code on an order?

Are prices included on the packing slips?

Can I include a gift message with my order?

How do I purchase an e-Gift Certificate for someone?

How do I redeem an e-Gift Certificate?

Products

Are all of the fruit varieties organic?

Are all of the baked goods organic?

How will I know when a variety of fruit will be available?

What will be in the mixed fruit boxes?

How do the pre-orders work?

Do you have any gluten-free or vegan options?

Rewards

How do I see how many points I have?

How do I earn and redeem Froggy Rewards?

Problems With An Order

What if my order arrives incomplete or damaged?

What if my fruit arrives moldy?

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